Privacy Policy:

1. Information We Collect

When you use our Site, we collect various types of information.

• Personal Information You Provide Directly:

  • Contact Information: When you make a purchase, register an account, or subscribe to our newsletter, we collect your name, email address, shipping address, billing address, and phone number.

  • Payment Information: When you make a purchase, we collect payment details such as credit card numbers or other payment method information. Please note that we do not store full credit card numbers on our servers; this information is securely processed by our third-party payment processors.

  • Account Information: If you create an account, we collect your username and password.

  • Communications: Records of your communications with us, such as emails or customer service inquiries.

• Information Collected Automatically (Non-Personal Information):

  • Device Information: We automatically collect information about the device you use to access our Site, including your IP address, unique device identifiers, browser type, operating system, and mobile network information.

  • Usage Information: We collect information about your browsing actions and patterns on our Site, such as the pages you visit, the products you view, the time spent on those pages, referring/exit pages, and clickstream data.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Process and Fulfill Orders: To process your purchases, send order confirmations, process payments, and deliver products to you.

• To Provide Customer Service: To respond to your inquiries, provide support, and resolve any issues you may have.

• To Manage Your Account: If you create an account, to manage your registration, provide access to your purchase history, and manage your preferences.

• To Improve Our Site and Services: To analyze how our Site is used, understand customer preferences, troubleshoot technical issues, and improve the user experience, product offerings, and overall performance.

• To Personalize Your Experience: To tailor product recommendations, content, and advertisements to your interests.

• For Marketing and Promotions: To send you newsletters, promotional offers, and updates about new products, services, or events, where you have opted in to receive such communications.

• For Security and Fraud Prevention: To protect the security and integrity of our Site, prevent fraudulent transactions, and detect and prevent other illegal activities.

• To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, shipping, website hosting, data analysis, marketing, and customer service. These service providers are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

• Payment Processors: Your payment information is securely shared with our payment gateway providers to process your transactions.

• Shipping Carriers: We share your shipping address and contact information with shipping carriers to deliver your orders.

• Legal Compliance and Protection: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or when we believe such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of Top Time Shop, (c) prevent or investigate possible wrongdoing in connection with the Site, (d) protect the personal safety of users of the Site or the public, or (e) protect against legal liability.

• Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement a variety of security measures designed to protect the security of your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology. While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

6. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

 info@toptimeshop.co.ke